Worry-Free Websites
Bundled Services For Ease & Value

Christopher AustinWeb Developer & WordPress Admin

• I.T. Professional1999
• Web Developer & WordPress Admin2004

Max KellyPhotographer & Designer

• Photographer2004
• Designer2001

Ricardo RuggieroSr. Programmer & WordPress Admin

• I.T. Professional1995
• Web Developer & WordPress Admin2007

Hosting

• What is Managed WordPress Hosting?

  Managed WordPress hosting is a premium service where your hosting provider takes care of the technical work for you — including updates, security, backups, and performance optimization. Instead of managing everything yourself, you get expert support and a server environment that’s specifically tuned for WordPress, so your site runs faster, stays safer, and requires less hands-on maintenance.

• What is a Virtual Private Server (VPS)

  A Virtual Private Server (VPS) is a hosting environment that provides your website with its own dedicated resources within a larger server, acting like a private slice of a powerful computer. Unlike shared hosting, where resources are divided among many websites, a VPS offers better performance, enhanced security, and greater control, making it ideal for growing businesses or websites with higher traffic and complex needs.

• Is VPS hosting better?

  Typically, Yes.

  VPS hosting offers better performance, security, and scalability compared to shared hosting. It provides dedicated resources, ensuring faster speeds and reliability, while also allowing more control and customization. Unlike dedicated hosting, it’s cost-effective, delivering a balance of power and affordability for growing businesses.

• What are SiteVivid's Cutting-Edge Virtual Servers?

  SiteVivid’s Cutting-Edge Virtual Private Servers use NVMe Solid State Drives and 3GHz+ Intel Xeon processors.

  Why Are They Better?

  NVMe Drives: An NVMe (Non-Volatile Memory Express) solid-state drive is a super-fast storage device that uses cutting-edge technology to access data much quicker than traditional drives. For hosting, this means faster website loading times, better performance during high traffic, and an overall smoother user experience.

  Intel Xeon Processors: A 3GHz+ Intel Xeon processor is a high-performance computer chip designed for handling demanding tasks quickly and efficiently. For website hosting, it ensures faster processing speeds, better handling of multiple users at once, and more reliable performance.

• What Are SiteVivid's Different VPS Levels?

  SiteVivid offers seven levels of Virtual Private Servers, each with a unique resource configuration, allowing clients to scale performance as their business grows.

  View Our Virtual Private Server Options Here.

• What is SiteVivid's "Live Comparison"?

  We’ll set up a secure, password-protected “private testing room” for you on our network. This dedicated space, with its own unique web address, lets you evaluate our hosting performance without affecting your live site. Your current website remains fully functional with your existing host, so you can test with complete peace of mind.

  Once your testing room is ready, we’ll create an exact copy of your current website and transfer it into the testing environment. With your test site in place, you’ll have two days to put it through its paces. Most clients notice an immediate improvement, but if you’re not impressed, no problem—your live site stays untouched, and you’ve risked nothing.

  Click Here To Schedule Your Live Comparison.

  Some limitations may apply. Scheduling is required and there are limited monthly spaces. We will need temporary sFTP access to your current website or temporary administrative access your WordPress dashboard.
  Live Comparsion Terms & Conditions

• What does "Site Speed" refer to?

  Hosting businesses often refer to “site speed,” but what they’re actually talking about is the speed of individual web pages. This refers to how quickly a page loads and responds when someone visits it, including how fast images, text, and other content appears on your computer screen, as well as how smoothly users can navigate between pages.

• Does the speed of my website matter?

  Yes, the speed of your website matters.

  Website speed matters because a fast-loading site keeps visitors engaged and less likely to leave. Slow websites frustrate users, leading to higher bounce rates and fewer conversions. Plus, search engines like Google prioritize faster sites, meaning better speed can help your website rank higher and attract more traffic.

  Here are a few studies from reputable sources on the benefits of website speed:

  • Impact on User Engagement and Bounce Rates
  • Effect on Search Engine Rankings
  • Overall User Experience
• Does the location of my website matter?

  Yes. The location of your website hosting server significantly impacts its performance and user experience. A server closer to your audience reduces data travel time (latency), resulting in faster page load times and a better overall browsing experience. This is especially crucial for sites with video and images as they will load more quickly and without interruptions.

  Additionally, faster load speeds improve your search engine rankings, as search engines favor speedy websites with lower bounce rates and longer user engagement. Choosing a server near your target audience ensures your site performs at its best and keeps visitors happy.

  Did You Know? SiteVivid has data centers in 30 locations world-wide with 8 in North America. Get your website closer to your customers.

• Where are your North American servers located?
  • US – Atlanta
  • US – Chicago
  • US – Dallas
  • US – Los Angeles
  • US – Miami
  • US – New Jersey
  • US – Seattle
  • US – Silicon Valley
  • CA – Toronto
• What is a CDN and why is it good?

  A CDN (Content Delivery Network) is a system of servers around the world that delivers your website’s content (typically your images and other media) from the server closest to each visitor. This makes your website load faster, improves reliability, and provides a smoother experience for users no matter where they are.

Design

• How long will it take to build my website?

  The time required to build a website depends on several factors, including communication, website size, account access, holidays, and more. Once SiteVivid receives all necessary assets—such as images, written copy, PDF files, videos, and account access—it typically takes 7 to 15 business days to design a website and 7 to 15 business days to build, test, and launch the website.

• Will my design be custom or a template?

  Custom Website Design:
  When you hire SiteVivid for Custom Website Design, your website design is custom.

  Worry-Free & All-In-One Plans:
  The website we create for you will be built using a carefully selected design template — then significantly customized to match your brand, content, and functionality needs. We treat templates as a starting point, not a limitation.

  Our team adjusts layouts, styles, typography, colors, images, and messaging to ensure the final result feels unique, cohesive, and purpose-built for your business — not like a copy of someone else’s site.

  Note: We never use third-party templates as-is. Every project is adapted by SiteVivid designers to meet your specific goals and visual identity.

• What are Page Builders and Does SiteVivid Use One?

  Page builders are tools for WordPress that allow users to create and customize websites using a visual interface, often with drag-and-drop functionality. While most page builders aim to make web design “easy,” truly professional websites require deep expertise in design, WordPress, and development best practices.

  Yes, SiteVivid uses Bricks Builder, but unlike typical page builders, Bricks is a professional-grade tool. It combines visual layout capabilities with extensive coding options, allowing for highly customized, performance-optimized websites that go far beyond the limitations of basic page builders. In the hands of experts, it’s a powerful framework for creating truly unique and scalable websites.

Worry-Free Plan

• Are your Worry-Free Plans right for me?

  SiteVivid’s Worry-Free Plans are ideal for small to medium-sized businesses that are looking for a professional, custom website design 

• Will I own my website design

  Yes. After the successful completion of the 12-month plan, you will have full access and ownership of your website design and WordPress configuration.

• What happens after my 12-month plan ends?

  After 12 months, your design cost is fully paid and your monthly rate automatically drops to just the cost of hosting and support—no need to renew or renegotiate.

  Also, you own your site. If you want to move to another host, you absolutely can.

• Can I upgrade my plan before the 12 months is over?

  Yes! You can scale up your plan at any time if you need more pages, more content edit time, or faster hosting. We’ll adjust your monthly payment accordingly—no penalty or delay.

• Can I have more web pages than a package provides?

  Yes! For example, if you only need the resources of the Starter Package but want to have a website with 13 pages, we will customize your monthly package cost to accommodate the extra pages.

• What is the difference between a "Plan" and a "Package"

  SiteVivid Plans categorize a combination of services into structured offerings. For example, Fully Managed Plans include hosting, maintenance, and content support for a monthly fee. Each plan is divided into three packages, with each package offering increasing allocations of the included services. For instance, the Fully Managed Plan’s Starter Package includes a specific server speed and a set amount of website content edit time per month.

  Packages can be customized to a degree to better fit your needs. Contact us for details.

Support, Content Edits, & Maintenance

• What are SiteVivid Website Content Edits?

  SiteVivid Website Content Edits are used for your web page updates and other website related work.

  Simply open a support ticket and tell us what website task you need fulfilled.

  Content Edits come bundled with SiteVivid’s Worry-Free plans and can be added to any of SiteVivid hosting packages.

   

• What can I do with Website Content Edits?
  • Edits are typically limited to changes that can be made from within the WordPress dashboard.
  • HTML and CSS changes.
  • Custom styling with CSS.
  • Content population & image manipulation, (e.g., add blog posts, add, remove, or modify page copy, upload images, add new products, etc).
  • Graphics development, (e.g., buttons, banners, image manipulation, etc.).
  • WordPress advice and support.
  • Optimization of CSS and Images.
  • Theme/ Plugin installation and implementation.
  • Restoring websites from backups.
  • Troubleshooting website performance, layout, or presentation issues, (e.g., slow loading web pages, web page sections or elements not displaying properly, etc.).

   

  If you need help that is not listed here, open a ticket and ask. We’ll let you know if it can be achieved with Website Content Edits.

• What can I NOT do with Website Content Edits?

  Website Content Edits are designed for typical, day-to-day website content activities. They can not be used for larger or specialized projects or tasks. These projects and tasks include but are not limited to:

  • New website design or development.
  • Adding new pages. (new blog posts are acceptable)
  • New photography, photo sessions, photographer oversight.
  • Complex image manipulation or creation.
  • Any support, maintenance, graphic design, or updates for any website NOT hosted on our network.
  • Custom programming development beyond HTML & CSS, (PHP, MySQL, Javascript/Jquery, plugins, etc).
  • Any task that takes more than 30 minutes to complete.
  • Any tasks associated with eCommerce administration (e.g., shipping or billing configuration, order management, purchase fulfillment, etc).
  • Tasks related to third-party services, such as Shopify or any remote e-commerce platforms, external form services, remote portals, and similar systems.

   

  If you are looking for more specialized or project-oriented content support, please ask us for a project proposal.

• How much time is needed every month for content edits?

  While there are limited statistics on how much time small to medium-sized businesses (SMBs) spend updating website content each month, it’s generally recommended to review and update basic content at least monthly to keep information current and relevant.

  The time required varies based on the amount and complexity of website tasks you have. Factors like the types of content updates (adding blogs or rewriting CSS code), promotions, eCommerce activity, or SEO efforts will require different amounts of time.

  Based on our experience, 3 hours per month is way more than most small businesses need when it comes to routine content edits. In fact, most clients use far less. Unless you’re actively managing things like frequent SEO updates, highly dynamic event calendars, or daily blogging, you’ll likely find that even a fraction of that time is sufficient for your needs.

  If you are looking for plans with marketing and SEO updates built in, Check Out Our All-In-One Plans Here.

• Can I use more monthly edit time than my plan includes?

  Yes, there are two ways to use more content edit time.

  First, if you have an annual subscription plan, you can combine the total time from all 12 months into a single pool, giving you more flexibility in how you use it.

  Second, all clients have the option to purchase additional time blocks as needed.

• Will I have access to the WordPress Dashboard?

  Fully Managed Hosting:
  Yes. You have full Administrative access to your WordPress dashboard.

  Worry-Free & All-In-One Plans:
  Yes. During your 12-month term, we provide Editor-level access to the WordPress dashboard upon request. After successfully completing the 12-month term, you will be granted Administrator-level access to the WordPress dashboard.

• Do maintenance tasks detract from content edit time?

  Fully Managed Hosting Plans:
  Typically, no. But, if you have Administrator access to your WordPress dashboard and an issue arises due to changes or actions you make, the time required for SiteVivid to resolve it may be deducted from your allotted amount of content edit time or additional charges my apply.

  Worry-Free & All-In-One Plans:
  During the 12-month term, no. Routine maintenance tasks related to WordPress software, server software, security, backups, monitoring, and similar activities are fully included and do not count against your allotted content edit time for tasks like copy edits, adding blog posts, or updating images.

  After the 12-month term, if you have Administrator access to your WordPress dashboard and an issue arises due to changes or actions you make, the time required for SiteVivid to resolve it may be deducted from your allotted amount of content edit time.

• Does SiteVivid Support Page Builders?

  SiteVivid’s support team is highly skilled with the Divi Builder and the state-of-the-art Bricks Builder, providing comprehensive support for content edits and troubleshooting on WordPress websites built with these tools.

  We also have experience with other popular page builders like Elementor and WP Bakery, enabling us to offer some content support for these platforms in many cases.

  As veteran WordPress technicians, we can often manipulate content and address issues in other page builders we haven’t worked with before. However, results cannot be guaranteed, and limitations or additional costs may apply.