SiteVivid

Privacy Policy

Last Updated: February 7, 2025

SiteVivid LLC (“SiteVivid,” “we,” “us,” “our”) provides and maintains this Privacy Policy to make you aware of our practices as it pertains to the personal data we collect from or about you when you visit our website (the “Site”) or through the provision of our services (the “Services”). By using the Site or the Services you are aware and understand that you are consenting to the practices described in this Privacy Policy.

Information We Collect

When you interact with SiteVivid, we collect different types of information, including:

  1. Personal Information:
    1. Name, email address, phone number, and business details when you sign up for our services, contact us, or subscribe to our newsletters.
    2. Payment details, including billing address and transaction information, when you purchase our services. Payment processing is handled securely through third-party providers, and we do not store full credit card details.
  2. Account and Service Information:
    1. Website credentials, domain names, and hosting details when you use our website design, hosting, or management services.
    2. Support inquiries and related correspondence when you reach out to our customer support team.
  3. Technical Information:
    1. IP address, browser type, and device information when you visit our website.
    2. Log data, including access times, pages viewed, and referral links, for analytics and security monitoring.
  4. Cookies and Tracking Data:

    1. We use cookies, tracking pixels, and similar technologies to enhance user experience, analyze website traffic, and improve our services. Cookies are small text files stored on your device that help us recognize you when you return to our site and provide a customized experience.

    2. Types of Cookies We Use

      1. Essential Cookies – Necessary for website functionality, such as enabling secure logins and remembering preferences.

      2. Analytics Cookies – Help us understand how visitors interact with our website to improve performance and usability.

      3. Marketing Cookies – Used for targeted advertising and personalized content.

      4. Functional Cookies – Enhance your experience by remembering settings and preferences.

    3. Managing Your Cookie Preferences
      We respect your right to control your data. SiteVivid provides a CookieYes consent management tool that allows you to:

      1. Accept or reject non-essential cookies.

      2. Adjust cookie preferences at any time.

      3. Access a detailed breakdown of the types of cookies we use and their purposes.

    4. When you first visit our website, you will see a cookie consent banner powered by CookieYes that enables you to customize your preferences. You can also update your choices later by clicking on the Cookie Settings link available on our website.

      For more details on managing cookies, refer to your browser settings or visit CookieYes Help Center.

How We Use Your Information

We use the information we collect for the following purposes:

  1. Service Provision & Account Management
    1. To provide, operate, and maintain our website design, hosting, and digital marketing services.
    2. To create and manage customer accounts, process service requests, and deliver contracted services.
  2. Transaction Processing & Billing
    1. To process payments, invoices, and financial transactions securely.
    2. To communicate service-related updates, including account changes, billing notices, and policy updates.
  3. Customer Support & Technical Assistance
    1. To provide customer support, respond to inquiries, and troubleshoot technical issues.
    2. To maintain the functionality, security, and stability of our services.
  4. Website & Service Optimization
    1. To analyze website performance, monitor system usage, and improve user experience.
    2. To implement security measures, detect fraudulent activity, and prevent abuse.
  5. Marketing & Communications (Optional & User Controlled)
    1. To send newsletters, promotions, and service updates (users may opt out at any time).
    2. To personalize content and recommend relevant services based on usage patterns.
  6. Legal Compliance & Risk Management
    1. To comply with applicable laws, regulations, and legal obligations.
    2. To enforce our Terms of Service, investigate policy violations, and prevent fraudulent activities.

How We Share Your Information

We do not sell or share your personal information with third parties for their own marketing purposes. However, we may share information in the following situations:

  1. Legal & Compliance Requirements
    1. When required by law, regulation, or legal request.
    2. To enforce our legal rights or contractual obligations.
    3. To protect the legal rights, property, or safety of others (including individuals, organizations, animals, or assets).
  2. Business Operations & Service Providers
    1. With third-party service providers who help us administer our website, services, transactions, and customer support, strictly as needed for service functionality (see details below).
    2. In the event of a business sale, merger, or transfer of assets, where client information may be part of the transferred assets.

Third-Party Service Providers

To provide and enhance our services, SiteVivid works with trusted third-party providers. We share client information with these partners only as necessary to facilitate our operations and deliver services. The categories of third parties with whom we share data include, but are not limited to:

  1. Payment Processors
    1. Stripe – When clients choose to pay invoices via Stripe, necessary billing information is shared to process the payment securely. Stripe does not share full financial information with merchants, ensuring sensitive data remains protected. (Privacy Policy)
    2. PayPal – For payments processed through PayPal, relevant transaction details are shared to facilitate the payment. PayPal employs advanced encryption standards to maintain data security and privacy. (Privacy Policy)
  2. Hosting and Website Infrastructure
    1. We utilize a third-party hosting provider to power our managed hosting services. Additionally, we may implement various performance, security, and SEO optimization tools from select providers to enhance our hosting environment.
  3. Customer Support Platform
    1. LiveAgent – We use LiveAgent to manage customer support tickets and live chat. This platform stores client names and email addresses to facilitate effective communication and support. (Privacy Policy)
  4. Invoicing and Project Management
    1. Harvest – Our invoicing, project management, and estimate system is managed through Harvest. Client names, email addresses, phone numbers, and physical addresses are stored within this system to facilitate billing and project coordination. (Privacy Policy)

We select reputable service providers and take steps to protect your data; however, each third party operates under its own privacy policy and security practices. We encourage you to review their privacy policies to understand how your data is handled.

Data Retention & Deletion

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including providing our services and complying with legal obligations. The retention periods for different categories of data are as follows:

  1. Customer Account Data
    1. Retention Period: We retain customer account information for the duration of the active account and for a period thereafter as necessary to comply with legal obligations, resolve disputes, or enforce agreements.
  2. Billing & Transaction Data
    1. Retention Period: Financial records, including billing and transaction data, are retained for a minimum of seven (7) years to comply with federal and state tax laws.
  3. Support & Communication Data
    1. Retention Period: Records of customer support interactions are retained for as long as necessary to provide support-related services and to improve our services.
  4. Analytics & Website Usage Data
    1. Retention Period: Analytical data is retained for a period that allows us to analyze and improve website performance and user experience.

Data Deletion Requests

You may request the deletion of your personal data by contacting us at support@sitevivid.com. We will consider and respond to deletion requests in accordance with applicable laws and our legitimate interests in retaining certain data.

Data Deletion Exceptions

Certain data may be retained for longer periods if necessary for legal compliance, dispute resolution, or as required by applicable laws and regulations.

Information Collected by Our Customers

Some of our customers may collect personal information through the websites, services, or applications they operate using our platform. SiteVivid does not control or take responsibility for the personal data collected by our customers.

Unless required by law or specifically authorized by the customer, SiteVivid does not access, use, or disclose any personal data collected by our customers except as necessary to provide our services or as directed by the customer in accordance with our agreement with them.

If you have concerns regarding personal information collected by a SiteVivid customer, please contact that customer directly, as they are responsible for managing and securing any personal data they collect.

User Rights & Control Over Their Data

We respect your rights regarding your personal data. Depending on your location and applicable laws, you may have certain rights related to the access, correction, and control of your personal information.

  1. Access & Correction Rights
    You have the right to request access to the personal data we hold about you. If any of your information is inaccurate or outdated, you may request corrections or updates.
    1. To request access or modifications to your data, please contact us at support@sitevivid.com.
    2. We will respond to valid requests within 30 days.
  2. Data Portability (If Applicable)
    In certain circumstances, you may request a copy of your personal data in a structured, commonly used, and machine-readable format. This allows you to transfer your data to another service provider.
    1. Eligible Data for Portability:
      1. Customer Account Data – Name, email, phone number, and account settings.
      2. Service-Related Data – Support request history, invoices, and billing records.
    2. Excluded Data:
      1. Third-Party Plugin & Payment Data – Any data stored within third-party services (e.g., Stripe, PayPal, Google Analytics, or external plugins) must be requested directly from those providers.
      2. Proprietary or Non-User-Generated Data – This includes internally created business data, such as aggregated analytics, marketing insights, or operational reports that are not tied to a specific user.
      3. Website Files & Design Assets – This policy does not cover the transfer of website content, graphics, or custom design files. Website migrations are handled separately through service-level agreements.
    3. To request a data export, please email support@sitevivid.com with the subject line “Data Portability Request.” We may require identity verification before processing your request.
  3. Withdrawal of Consent & Opt-Out Options
    You may withdraw your consent for certain types of data processing, including marketing communications and cookies.
    1. Marketing Emails & Newsletters – You can opt out of marketing communications at any time by clicking the “Unsubscribe” link in our emails or contacting us at [support email].
    2. Cookies & Tracking Preferences – You can manage your cookie preferences through our CookieYes consent tool, available on our website, or adjust your browser settings to control tracking technologies.
  4. Exceptions & Limitations
    Certain legal obligations may prevent us from immediately deleting or modifying specific data. We may retain information if necessary to:
    1. Comply with legal, tax, or regulatory obligations.
    2. Prevent fraud, abuse, or security threats.
    3. Enforce our agreements or resolve disputes.
  5. Questions
    For any questions regarding your data rights, please contact us at support@sitevivid.com.

Legal Basis for Processing Personal Data

We process personal data only when we have a lawful basis to do so. Depending on the nature of the data and the services provided, we rely on one or more of the following legal bases:

  1. Consent
    1. We process personal data when you have given explicit consent, such as when:
      1. You subscribe to newsletters or marketing communications.
      2. You accept cookies for analytics or advertising purposes.
      3. You voluntarily provide information through contact forms or surveys.
    2. You may withdraw consent at any time by using the “unsubscribe” link in marketing emails or adjusting your cookie settings through our CookieYes consent tool.
  2. Contractual Necessity
    1. We process personal data to fulfill a contract or take steps at your request before entering into a contract. This applies when:
      1. You sign up for our website design, hosting, or digital marketing services.
      2. We process payments and invoices related to our services.
      3. We provide customer support and account-related services.
  3. Legitimate Interests
    1. We may process data when it is necessary for our legitimate business interests, provided that your rights and interests do not override those interests. This includes:
      1. Improving website functionality, security, and performance.
      2. Preventing fraud, abuse, and unauthorized access.
      3. Conducting business analytics to enhance our services.
      4. Sending service-related communications that are not marketing in nature.
  4. Legal Obligations
    1. We may process personal data when necessary to comply with legal, regulatory, or tax requirements, including:
      1. Retaining financial and transaction records for tax compliance.
      2. Responding to lawful requests from authorities or legal entities.
      3. Fulfilling obligations under applicable data protection laws.

Children’s Privacy

We are committed to protecting the privacy of children online. Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from minors.

  1. No Intentional Data Collection
    We do not knowingly collect, store, or process any personal data from individuals under 18.
  2. Parental Guidance Encouraged
    We encourage parents and guardians to monitor their children’s online activity and to educate them on safe internet practices.
  3. Reporting & Removal of Child Data
    If you believe that we have inadvertently collected personal information from a child under 18, please contact us immediately at Support@SiteVivid.com, and we will take prompt action to remove such data from our records.

If we become aware that a minor has provided us with personal information in violation of this policy, we will delete the information as soon as reasonably possible.

Policy Updates & Notifications

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or industry best practices. If we make significant changes, we will notify users by:

  1. Posting an updated version on our website with the revised effective date.
  2. Providing a date with the last update in the footer of our website.
  3. Sending an email notification to registered users, if required by law or deemed necessary.

We encourage users to review this Privacy Policy periodically to stay informed about how we collect, use, and protect their information. Your continued use of our website and services after any updates constitutes acceptance of the revised Privacy Policy.

For any questions regarding this policy, please contact us using the details below.

Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, you may contact us at:

Email: Support@SiteVivid.com
Phone: (800) 876-5950

We will respond to privacy-related inquiries as soon as possible and in accordance with applicable laws.

 

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