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SiteVividFrequently Asked Questions
Hosting
- What is a Virtual Private Server (VPS)
A Virtual Private Server (VPS) is a hosting environment that provides your website with its own dedicated resources within a larger server, acting like a private slice of a powerful computer. Unlike shared hosting, where resources are divided among many websites, a VPS offers better performance, enhanced security, and greater control, making it ideal for growing businesses or websites with higher traffic and complex needs.
- What are SiteVivid's Cutting-Edge Virtual Servers?
SiteVivid’s Cutting-Edge Virtual Private Servers use NVMe Solid State Drives and 3GHz+ Intel Xeon processors.
Why Are They Better?
NVMe Drives: An NVMe (Non-Volatile Memory Express) solid-state drive is a super-fast storage device that uses cutting-edge technology to access data much quicker than traditional drives. For hosting, this means faster website loading times, better performance during high traffic, and an overall smoother user experience.
Intel Xeon Processors: A 3GHz+ Intel Xeon processor is a high-performance computer chip designed for handling demanding tasks quickly and efficiently. For website hosting, it ensures faster processing speeds, better handling of multiple users at once, and more reliable performance.
- What is SiteVivid's "Live Comparison"?
We’ll set up a secure, password-protected “private testing room” for you on our network. This dedicated space, with its own unique web address, lets you evaluate our hosting performance without affecting your live site. Your current website remains fully functional with your existing host, so you can test with complete peace of mind.
Once your testing room is ready, we’ll create an exact copy of your current website and transfer it into the testing environment. With your test site in place, you’ll have two business days to put it through its paces. Most clients notice an immediate improvement, but if you’re not impressed, no problem—your live site stays untouched, and you’ve risked nothing.
Call 800-876-5950 To Schedule Your Live Comparison Today!
Some limitations may apply. Scheduling is required and there are limited monthly spaces. We will need temporary access to your current website via sFTP and your WordPress dashboard.
- What does "Site Speed" refer to?
Hosting businesses often refer to “site speed,” but what they’re actually talking about is the speed of individual web pages. This refers to how quickly a page loads and responds when someone visits it, including how fast images, text, and other content appears on your computer screen, as well as how smoothly users can navigate between pages.
- Does the speed of my website matter?
Yes, the speed of your website matters.
Website speed matters because a fast-loading site keeps visitors engaged and less likely to leave. Slow websites frustrate users, leading to higher bounce rates and fewer conversions. Plus, search engines like Google prioritize faster sites, meaning better speed can help your website rank higher and attract more traffic.
Here are a few studies from reputable sources on the benefits of website speed:
- Does the location of my website matter?
Yes. The location of your website hosting server significantly impacts its performance and user experience. A server closer to your audience reduces data travel time (latency), resulting in faster page load times and a better overall browsing experience. This is especially crucial for sites with video and images as they will load more quickly and without interruptions.
Additionally, faster load speeds improve your search engine rankings, as search engines favor speedy websites with lower bounce rates and longer user engagement. Choosing a server near your target audience ensures your site performs at its best and keeps visitors happy.
Did You Know? SiteVivid has data centers in 30 locations world-wide with 8 in North America. Get your website closer to your customers.
- Where are your North American servers located?
- US – Atlanta
- US – Chicago
- US – Dallas
- US – Los Angeles
- US – Miami
- US – New Jersey
- US – Seattle
- US – Silicon Valley
- CA – Toronto
- What is a CDN and why is it good?
A CDN (Content Delivery Network) is a system of servers around the world that delivers your website’s content (typically your images and other media) from the server closest to each visitor. This makes your website load faster, improves reliability, and provides a smoother experience for users no matter where they are.
Support, Content Edits, & Maintenance
- What are SiteVivid Website Content Edits?
SiteVivid Website Content Edits are used for your web page updates and other website related work.
Simply open a support ticket and tell us what website task you need fulfilled.
Each plan comes with an allotted amount of time each month for edits.
- What can I do with Website Content Edits?
- Edits are typically limited to changes that can be made from within the WordPress dashboard.
- HTML and CSS changes.
- Custom styling with CSS.
- Content population & image manipulation, (e.g., add blog posts, add, remove, or modify page copy, upload images, add new products, etc).
- Graphics development, (e.g., buttons, banners, image manipulation, etc.).
- WordPress advice and support.
- Optimization of CSS and Images.
- Theme/ Plugin installation and implementation.
- Restoring websites from backups.
- Troubleshooting website performance, layout, or presentation issues, (e.g., slow loading web pages, web page sections or elements not displaying properly, etc.).
If you need help that is not listed here, open a ticket and ask. We’ll let you know if it can be achieved with Website Content Edits.
- What can I NOT do with Website Content Edits?
Website Content Edits are designed for typical, day-to-day website content activities. They can not be used for larger or specialized projects or tasks. These projects and tasks include but are not limited to:
- New website design or development.
- Adding new pages. (new blog posts are acceptable)
- New photography, photo sessions, photographer oversight.
- Complex image manipulation or creation.
- Any support, maintenance, graphic design, or updates for any website NOT hosted on our network.
- Custom programming development beyond HTML & CSS, (PHP, MySQL, Javascript/Jquery, plugins, etc).
- Any task that takes more than 30 minutes to complete.
- Any tasks associated with eCommerce administration (e.g., shipping or billing configuration, order management, purchase fulfillment, etc).
- Tasks related to third-party services, such as Shopify or any remote e-commerce platforms, external form services, remote portals, and similar systems.
If you are looking for more specialized or project-oriented content support, please ask us for a project proposal.
- How much time is needed every month for content edits?
While there are limited statistics on how much time small to medium-sized businesses (SMBs) spend updating website content each month, it’s generally recommended to review and update basic content at least monthly to keep information current and relevant.
The time required varies based on the amount and complexity of website tasks you have. Factors like the types of content updates (adding blogs or rewriting CSS code), promotions, eCommerce activity, or SEO efforts will require different amounts of time.
In our experience, most SMBs typically need no more than 3 hours per month for common, day-to-day content edit tasks. In fact, unless your are engaging in specialized activities like regular SEO updates, highly active events calendars, or daily blogging, far less than that is usually needed.
If you are looking for plans with marketing and SEO updates, Check Out Our All-In-One Plans Here.
- Can I use more content edit time than my plan includes?
Yes, there are two ways to use more content edit time.
First, if you have an annual subscription plan, you can combine the total time from all 12 months into a single pool, giving you more flexibility in how you use it.
Second, all clients have the option to purchase additional time blocks as needed.
- Will I have access to the WordPress Dashboard?
Fully Managed Hosting:
Yes. You have full Administrative access to your WordPress dashboard.Worry-Free & All-In-One Plans:
Yes. During the first 18 months of service, we provide Editor-level access to the WordPress dashboard upon request. After successfully completing the 18-month term, you will be granted Administrator-level access to the WordPress dashboard. - Do maintenance tasks detract from content edit time?
Fully Managed Hosting Plans:
Typically, no. But, if you have Administrator access to your WordPress dashboard and an issue arises due to changes or actions you make, the time required for SiteVivid to resolve it may be deducted from your allotted amount of content edit time or additional charges my apply.Worry-Free & All-In-One Plans:
During the 18-month term, no. Routine maintenance tasks related to WordPress software, server software, security, backups, monitoring, and similar activities are fully included and do not count against your allotted content edit time for tasks like copy edits, adding blog posts, or updating images.After the 18-month term, if you have Administrator access to your WordPress dashboard and an issue arises due to changes or actions you make, the time required for SiteVivid to resolve it may be deducted from your allotted amount of content edit time.
- Does SiteVivid Support Page Builders?
SiteVivid’s support team is highly skilled with the Divi Builder and the state-of-the-art Bricks Builder, providing comprehensive support for content edits and troubleshooting on WordPress websites built with these tools.
We also have experience with other popular page builders like Elementor and WP Bakery, enabling us to offer some content support for these platforms in many cases.
As veteran WordPress technicians, we can often manipulate content and address issues in other page builders we haven’t worked with before. However, results cannot be guaranteed, and limitations or additional costs may apply.
Design
- How long will it take to build my website?
The time required to build a website depends on several factors, including communication, website size, account access, holidays, and more. Once SiteVivid receives all necessary assets—such as images, written copy, PDF files, videos, and account access—it typically takes 7 to 15 business days to design, build, test, and launch the website.
- Will my design be custom or a template?
Custom Website Design:
When you hire SiteVivid for Custom Website Design, your website design is custom.Worry-Free & All-In-One Plans:
The website we create for you will feature a custom design built on a template foundation. This means the sections of your website or web pages will be based on a wireframe template designed in-house by SiteVivid. A wireframe is a basic layout that defines the general placement of content elements. We then customize these wireframe sections to fit your content, brand, and functionality, ensuring they work seamlessly together. This approach accelerates the design and development process while maintaining a tailored result.Note: We never use third-party wireframes or templates. All templates are designed and built in-house by SiteVivid.
Worry-Free Plans
- Will I own my website design
Yes. After the successful completion of the 18-month plan, you will have full access and ownership of your website design and WordPress configuration.
- Are your Worry-Free Plans right for me?
SiteVivid’s Worry-Free Plans are ideal for small to medium-sized businesses that are looking for a professional, custom website design
- Can I have more web pages than a plan provides?
Yes! For example, if you only need the resources of the Professional Plan but want to have a website with 13 pages, we will adjust your monthly plan to accommodate the four extra pages.
